At BaGua Jewelry, we are committed to delivering unique, personalized pieces that hold spiritual and cultural significance. Due to the custom nature of our products, we do not offer refunds or returns. Each bracelet is uniquely crafted and undergoes a consecration ritual by our esteemed Taoist partner, Master Chen. For clients seeking a personalized consecration experience, we also offer a tailored blessing service that aligns with individual intentions, creating a truly one-of-a-kind piece imbued with meaningful energy.
If your item experiences any damage that is determined not to be the result of improper handling or misuse, please feel free to reach out through our Contact Us page or email us directly. Upon confirming that the damage is non-human caused, we are pleased to provide complimentary repair services. Simply return the item to our facility, and we will restore it to its original condition.
Thank you for understanding our commitment to quality and craftsmanship. For further questions or support, please don’t hesitate to contact our customer service team.